Where does Dynamics 365 Business Central end and Field Service begin?
This is a question I see often when organizations start scaling their service operations. The real value is not in choosing one, but it is connecting both This is where many implementations go wrong. It is not about replacing Business Central. It is about separating responsibilities clearly: Field Service is […]
Windows Copilot Vs Microsoft Copilot
I often see these two being used interchangeably but they serve very different purposes. A simple way to think about it is: Windows Copilot = Your personal assistant for your PC Microsoft 365 Copilot = Your AI-powered coworker for work The Key Differences: Windows Copilot works with system-level + public data […]
Dynamics 365 Field Service – April 2026 Wave Release -1
Dynamics 365 Field Service – New Features Feature Applicable to Available from Key Improvements Details Improve Android form loads by atleast […]
Field Service Is Becoming a Revenue Engine
For years, Field Service was treated as a cost centre by just repetitively -Fix issues. -Close work orders. -Minimise costs. That model is now changing at higher pace. Recent Microsoft Dynamics 365 Field Service implementations are proving to be transitioned from the cost control to revenue generation model. Here are the […]
3 Performance Lessons After Deploying Dynamics 365 Field Service Mobile
Over the last few of years working on Microsoft Dynamics 365 Field Service Mobile, one thing has become very clear that the Mobile performance is not just a technical concern, but it directly affects technician adoption and productivity. When hundreds of technicians rely on the mobile app daily, even small inefficiencies get amplified quickly. […]
What Most Dynamics 365 Field Service Implementations Still Get Wrong in 2026
Working deeply with Dynamics 365 Field Service, I have observed that many organisations across the globe successfully deploy Field Service but only a few truly transform their service operations. My key observations: Treating Field Service as a Work Order System People expect the Field Service is just a “Create work orders → […]
Field Service Mobile Improvements – Early 2026
Some small UI changes coming to Field Service mobile in early 2026 that will actually make a noticeable difference for frontline teams. Update-1: Show Column Labels in Mobile Lists (General Availability – Feb 2026) The Power Apps Grid control on mobile can now display column labels before their values in list views. It also […]
Copilot prompting specific to Dynamics 365 Field Service
Prompting in Dynamics 365 Field Service leverages Copilot for AI-driven assistance, allowing users to ask natural language questions about work orders, inventory, or scheduling, and receive structured answers to guide users, collect data, and trigger flows. This requires specific setup in Copilot Studio to connect to Dataverse data and define output formats like JSON […]
Generating Work Order Summary with Copilot
One of the recent improvements I have really liked in Dynamics 365 Field Service is the AI-generated Work Order Summary (Copilot). With a simple Generate / Regenerate button on the Work Order form, users can now get a clear, contextual snapshot of the entire work order and its related data without navigating across multiple […]
Navigating Dynamics 365 Field Service Mobile Performance Lag
Building on my earlier post, Dynamics 365 Field Service Mobile – Real World Performance Insights, which focused more on the hardware side, I wanted to share a few app-level optimisations that have genuinely helped improve Field Service Mobile performance in my recent deployments. These are practical tweaks together, they do make a noticeable difference: […]